At KeyPoint Care, we didn’t just start another NDIS provider business !!! We started a movement to bring reliability, quality, and personal attention back to the heart of disability support. Our journey began with listening to real stories from self-managed and plan-managed participants who were consistently let down by a system that had become overcrowded, impersonal, and profit-driven.
We heard what so many NDIS participants and their families were saying:
"It’s hard to find good support workers."
"I feel like just a number to my provider."
"I want more choice and control, but no one seems to listen."
These stories are what inspired us to build something better.
At KeyPoint Care, we believe in giving opportunities for individuals to thrive, regardless of their challenges. As a small family owned provider, we understand the struggles of other families. We are committed to delivering compassionate, tailored care designed to meet the unique needs of each participant. We are working hard to become one of the leading NDIS support services in South East Melbourne.
We established KeyPoint Care specifically to support self-managed clients, because we understand the challenges you face. You want the freedom to choose your support but finding trustworthy, consistent, and high-quality providers has become increasingly difficult in an industry that’s grown too fast and too broad. The market has become diluted, with many providers offering generic services without truly understanding the individual needs of their clients.
We believe personalised care should be the standard, not the exception..
We offer NDIS support for participants of all ages, from children to those over 65. Our expertise covers various disabilities, including physical, intellectual, sensory impairments, acquired brain injuries, autism, dementia, spinal injuries, and mental health challenges.
Our mission is to restore trust, dignity, and personalisation to NDIS care. Especially for those who manage their own plans and need a provider that respects their choices. We’ve handpicked a team of skilled, compassionate, and dependable support workers who are committed to building long-term relationships, not just filling shifts. Every support plan we create is tailored, flexible, and built around your goals, your preferences, and your lifestyle.
We also understand the numbers, the statistics show that less than half of NDIS participants are fully satisfied with the services they receive. Among carers, satisfaction is even lower. That’s simply not good enough. So, we’re striving to be part of the solution, not the statistics.
Whether you’re a parent navigating early intervention, a young adult building independence, or a senior looking to stay active and connected, our team walks beside you offering real support, from real people who genuinely care.
